Product Led Growth (PLG)

PLG

PLG is a go-to-market strategy that relies on the product itself as the primary driver of customer acquisition, conversion, and expansion. Instead of focusing heavily on traditional sales and marketing techniques to convince potential users to buy a product or service, a PLG strategy centers around the product providing value, which in turn drives growth and expansion within an organization.

Key features of Product-Led Growth:

  1. Free or Freemium Versions: Many PLG companies offer free versions of their product, allowing users to experience the value first-hand before deciding to upgrade.
  2. Viral Growth: PLG products often include features that encourage sharing, leading to organic and viral growth.
  3. Bottom-Up Adoption: Instead of selling to top executives, PLG products often gain traction with end-users and spread within organizations from the bottom up.
  4. Self-Service: Many PLG products have self-service options, allowing users to get started without the need for sales demos or lengthy onboarding.

Examples of companies that employ PLG strategies include:

  1. Slack: This collaboration tool grew rapidly in popularity because individual teams within companies started using it. As those teams found value in Slack, its usage spread to other teams and often the entire organization.
  2. Dropbox: It offered free storage to individual users and then provided incentives for users to refer others. As people got accustomed to using Dropbox for personal files, they began to introduce it at their workplaces.
  3. Zoom: While Zoom does have a sales-driven B2B approach for larger contracts, its ease of use and freemium model allowed individuals and small businesses to start using it spontaneously, leading to wider adoption.
  4. Canva: This graphic design tool allows users to sign up for free and start designing immediately. As users realize the power of its premium features, they often upgrade.
  5. Notion: A note-taking and organization tool that initially gains traction with individual users but can expand within organizations as teams begin to see its value.

In a PLG strategy, the product is not only something you sell but also the primary mechanism by which you acquire, activate, and retain customers.

PLG in B2B vs. B2C

Product-Led Growth (PLG) can be applied to both B2B (business-to-business) and B2C (business-to-consumer) models. However, the concept has been particularly popular and evident in the B2B SaaS (Software as a Service) sector. Here’s a breakdown:

  1. B2B (Business-to-Business):
    • Examples: Many SaaS companies like Slack, Zoom, and Dropbox started with a freemium model or a free trial, allowing businesses or individual professionals to use the product and see its value. Over time, as users within a business see the value, the product adoption can spread, leading to upsells and expansions. This approach can bypass the traditional long sales cycle seen in B2B by targeting end-users first.
    • Advantage: By offering a product that end-users love and can start using without a complicated sales process, there’s potential for rapid organic growth and viral adoption within and between organizations.
    • Challenge: Monetization and ensuring that the free or low-tier users convert to paid or higher-tier users.
  2. B2C (Business-to-Consumer):
    • Examples: Apps like Spotify or Canva allow consumers to start with a free version, and once they recognize the value or need additional features, they might upgrade to a premium version.
    • Advantage: The massive scale of potential users; if the product resonates with consumers, it can achieve vast organic growth.
    • Challenge: The consumer market can be more fickle and driven by trends. Also, the balance between offering enough for free to entice users and reserving premium features for paying customers can be delicate.

In summary, while PLG is prevalent in the B2B SaaS sector, its principles are not restricted to it and can effectively be applied to B2C models as well. The key is ensuring that the product itself delivers clear and immediate value to its users, prompting them to promote, share, or upgrade based on their positive experience.

Loops

In a Product-Led Growth (PLG) strategy, loops refer to self-reinforcing cycles that drive user acquisition, retention, and expansion. These loops leverage the product’s value to create organic, scalable growth mechanisms. When set up correctly, each loop should feed into itself, compounding growth over time.

Here are some common loops used in PLG:

  1. Viral Loop: This loop leverages users to bring in more users. A product can encourage sharing, inviting, or collaboration.
    • Example: Dropbox offered extra free storage for users who invited friends to sign up. As more users adopted Dropbox, they invited even more users, creating a viral effect.
  2. Usage Loop: The more a user engages with a product, the more value they derive, which in turn leads them to use the product even more.
    • Example: In a tool like Notion or Trello, as users create more boards, integrate with other tools, and centralize their work, they become more entrenched in the platform, making it less likely they’ll churn.
  3. Feedback Loop: Users provide feedback on the product, leading to improvements, which then increases satisfaction and encourages even more feedback.
    • Example: Companies that actively solicit feedback and show they act on it can enhance user trust and engagement.
  4. Monetization Loop: As users derive more value from a product, they’re more likely to upgrade or purchase add-ons. This additional revenue can then be reinvested in the product, further enhancing its value proposition and encouraging more upgrades.
    • Example: A freemium model where basic users upgrade to premium when they need advanced features. The revenue from premium users can be used to develop even more features, prompting further upgrades.
  5. Content Loop: Users create content on a platform, which attracts more users, leading to more content creation.
    • Example: Platforms like Medium or YouTube rely on content creators to draw in viewers. As viewership grows, more creators are incentivized to join, adding more content and drawing in even more viewers.
  6. Network Loop: The more people join a platform or use a product, the more valuable it becomes to each subsequent user.
    • Example: Communication platforms like Slack or Microsoft Teams become more valuable as more team members join. As more teams within a company adopt the platform, its utility multiplies.
  7. Data Loop: The product gets better as more users contribute data, which in turn attracts more users due to the enhanced product quality.
    • Example: Machine learning algorithms in products like recommendation systems on platforms like Spotify or Netflix. The more users interact, the better the algorithm becomes at predicting and suggesting content, enhancing user experience.

To effectively leverage these loops in PLG, companies need to deeply understand their user behaviors, continuously measure and optimize their loops, and ensure that the product continually delivers value at every stage.

Product Strategy

What is Product Strategy?

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I wrote about Corporate Strategy and Business Strategy in prior articles, hence I encourage you to read those first before looking at Product Strategy. Product strategy relies a lot and has to follow the strategies at corporate and business levels.

Product strategy defines what value to create for what target market. It could be same or existing value for same or existing target market. These approaches result in different strategy types. The ultimate goal is to achieve product market fit with the value proposition for that respective target market. The value to be created is usually different according to the product life cycle and industry life cycle, and it has to be aligned with the business and corporate strategies.

For example, if you enter a mature market with a new product and your business strategy is to differentiate, then the product strategy should look for unique value to create for customers, value that is not addressed by the competitors. The focus shouldn’t be for example on entering the market with a similar copy-cat product (same features) to a smaller segment of customers – since this doesn’t aligned with the business strategy. More to come on this…

What Product Strategy is NOT?

Product Strategy is Not a Metric

I really have to emphasize on this as product strategy is often expressed as a metric to improve. As an example, “let’s improve CVR” or “our strategy is to improve DAU by 20% by this quarter”. Not only this is not product strategy, but also it can incentives product managers to build bad products that are optimized for driving those metrics up short-term at the expense of long-term customer experience degradation. For example, to increase DAU you might have coupons that drive people on your site but they never return – they were there just for the money and they never saw a value in your product afterwards.

Product strategy needs to talk about what value the product brings to the users, about how is the product solving for a problem that a specific market has, and how that value creates a a sustainable Product Market Fit.

However, metrics are an awesome tools to measure whether your strategy is achieved or not. To the example above, you may set up you strategy to increase users awareness and you may try different ideas/techniques to do so, while measuring the success of those as DAU but also looking at other second order effect metrics – such as Return Rate etc. It’s really important to know what you want to achieve, you are trying to increase awareness by trying different ideas on creating value to users. You are not trying to move blindly a metric in vacuum. Always think about the value proposition for your product and how to measure to know that you achieve the product market fit.

Product Strategy is Not a Roadmap

Product strategy ultimately defines what value to be created for what target market. The roadmap defines a prioritized sequence of milestones in order to achieve the strategy. The sequence might change based on the learnings at each step, however the strategy remains the same.

Product Strategy Types

Product Strategy is defining what value (new/existing) to create for what market (new/existing). The combination of these aspects results in different strategy types.

How do you determine which strategy to use?

Similarly to corporate strategy, one needs to create a SWOT analysis that looks at macro-environment (PESTEL) and micro-environment (Porter 5 Forces) to understand the competitive landscape and finally decide which strategy needs to be employed and when.

The difference between product and corporate SWOT analysis is that product analysis is done for only ONE product while corporate analysis is done for a portfolio of multiple products. Corporate strategy looks at all the products in the portfolio and decides which one to choose to invest/divest and which should be pushed further for which market. Obviously if the corporation has only one product then the two analyses overlap.

Product Strategy Value Creation

Product strategy is about value creation for a target market. Based on the SWOT analysis one would have to choose the right value to generate for the right market.

Target Market (or User Segment)

One way to look at the target market is based on the product life cycle. Here is an example of target market you would want to consider, based on Crossing the Chasm principles by Geoffrey A. Moore:

The entire premise of this approach is that in order to establish yourself as a market leader, you have to first secure a specific niche as a beachhead first. If it’s a new product that means that innovators and early adopters will jump on it first. In order to grow your product to early majority, you have to appeal to this segment. The premise is that this segment is more pragmatic and wants to buy or use products already proven. Hence, the chasm between early adopters and early majority. You need to have proven the product value before you expand your market. To cross the chasm you will need to secure a small target market first, then expand.

Every segment has a different need, hence appealing to those needs is what you need to identify. Also, the more you advance on the product lifecycle the more rivalry amongst competitors there will be, hence you need to identify needs that are solved already by the competitors and how/where to meet and beat them.

Identify Market Needs

Based on the strategy chosen, you will have a market that you need to unlock. Finding the needs of that target market will mean to gather qualitative and quantitative data about your market.

The goal is to identify what are user problems and needs by walking with them on their journey and identify at each step their pain points.

Value Proposition

Value proposition is basically answering the needs of the target market chosen in the strategy. Once you identify the needs, you have to identify which one/s to address.

One way that I like to assess the user needs is using the value curve canvas. This is borrow from the Blue Ocean corporate strategy, but it can be very well applied on the product level as well. The main idea is to plot the key user needs of your product against the competition and alternatives and rank them on a scale of user perceived value. As an example, let’s take Southwest airline against other airlines and alternatives such as cars.

Source: “Charting Your Company’s Future,” Harvard Business Review, Vol. 80, No. 6, June 2002

This is a great way to find your product differentiation.

Note: if you are entering a market with a new product then you have to think about a Minimum Viable Product or better put Minimum Valuable Product. Without going into details, MVP means finding the minimum set of features that can deliver the value that answer to the biggest pain points and can differentiate your product from the competitors. MVP has to deliver the value proposition that your product is offering.

Prioritization

The way to think about what value to choose to address is using 3 artifacts:

  1. SWOT analysis. For example, think about your Strengths and core competencies that puts you in the best position to solve for those needs.
  2. Additionally, I like to use VRIO (Valuable to customer – Rare amongst competitors – Inimitable by competitors – Organized to deliver as company) model for choosing and prioritizing the needs to address.
  3. ROI Analysis or Cost-Benefit Analysis. Basically you want to see what is return (reach * impact) over the effort (cost) to do it.

Product Market Fit

Once you found the target market and the value proposition, you must validate that there is a fit. In other words you must validate that the hypotheses are correct and there is a market willing to use and pay for the value proposition.

Source: “The Playbook for Achieving Product-Market Fit”, Dan Olsen, 2017

There are many ways to validate the product market fit (PMF) by testing online and offline with prototypes or online experiments. (This is outside of scope of this article).

Lagging and Leading Goals

All in all, the goal of any strategy employed at each stage of the product life cycle is to find the PMF, by either targeting new market with the same product or by enhancing the product for the same market. However, you wouldn’t want to have a product market fit just once in a lifetime of a user, you want to have repeating users that get this value over and over again. Hence, the ultimate goal is to reach PMF repeatedly.

While reaching PMF is the ultimate goal, there are other intermediate goals that help achieve the ultimate one. I called them leading goals as they lead to PMF repeatedly and sustainably across different target markets. The ultimate goal I call lagging goal as it happens by default by achieving all the leading goals.

At each stage of the product you will be going through different strategies that will require to set different leading goals. Usually they go in order, from acquisition of new target market, to activation, retention and revenue. The revenue might be optional as sometimes at the beginning of the product life cycle you might not focus on making revenue right away, you have to be laser focus to cross the chasm, to have the product used by the early and even late majority before you think about charging and making profit. But it all depend on the nature of the product, if it’s an ecommerce business you have to charge people, but if it’s a social media site you might think about monetization at a later stage.

Metrics

Lagging Goal Metrics

The lagging goal is to achieve PMF repeatedly and sustainably across different target market. However, in order to know that you have achieve this you will have to measure it. There are many ways to measure the PMF, qualitative by surveying the users or quantitative by actual measuring usage of the value prop and retention.

  • Value prop validation: by any core action rate (aka “AHA” metric)
  • Repetition validation: by measuring retention rate for a time interval 1 day, 7 days, 30 days depends on how often the value prop should be exercised (e.g. Return Rate = Users at the end of the period – New Users/Users at the beginning of the period)

Leading Goals Metrics

Each leading goal can be measured by different metrics according to the nature of the product:

Acquisition

  • New DAU, WAU, MAU
  • Bounce Rate etc.

Active

  • Core action Rate (the rate of users performing the core action)
  • Signup/Subscription Rate
  • Other engagement metrics: CTR, Referral/Share Rate,

Retention

  • Return Rate/D1/D7/D30
  • avg DAU÷MAU ratio (stickiness)
  • Churn Rate (U. lost/U.beg) etc.

Revenue

  • ARR/MRR (annual and monthly recurrent revenue)
  • CLTV/AC (customer lifetime value/acquisition cost)

All the goals should be measured and measurable.
“You can’t control what you can’t measure.” Tom DeMarco

Tactics to employ for different strategies and goals

For each strategy, you will have to setup a measurable goal to achieve. There are tactics that allow you to facilitate this. Below there are some examples for each Goal at every stage in the lifecycle. Explaining these tactics is for another article’s scope.

The reason why I want to bring up the tactics here, is because many people call these strategies. I strongly believe these are just tactics to achieve the strategy because you may pick and choose different ones or change them as you sit it fit but your overall strategy doesn’t change.

See an example in action below:

  • The strategy is market penetration, basically growing your user base, let’s say into early majority (as seen in the picture above) by providing the same value proposition that your product already offers.
  • The market is early majority
  • Leading goal: Then you will take a leading goal to improve acquisition, such as increase DAU by X%.
  • Lagging goal: While you keep an eye on the lagging goal of achieving the product market fit in this new segment/market. For this you will look at let’s say Retention Rate D7 of xx% for that cohort.
  • Tactics: As tactics you may choose to build acquisition loops in a form of paid loops; or you may choose to build content loops or social or viral. You get the point. Some might work other might not. However, you are still working towards the same strategy and same goal. You need to grow the market usage.

In conclusion, product strategy is value creation for a target market that leads to product market fit. Different strategies may be chosen for different stages of the product life cycle. The leading goals chosen to achieve the strategy should be a correct measurement of the strategy success of failure. Ultimately, you always have a lagging measurable goal to meet at that is product market fit goal, measured by retention and core action rates. Lastly, tactics to employ are numerous from Growth Loops, Scaling solutions to Monetization ones that allows you to achieve the proposed strategy.

Podcasts

12 Podcasts Marketers Should Listen To

1. Masters of Scale by Reid Hoffman
2. State of Demand Gen by Chris Walker
3. The Knowledge Project by Shane Parrish
4. The B2B Marketing Leaders by Dave Gerhardt
5. Everyone Hates Marketers by Louis Grenier
6. Nudge by Phill Agnew
7. The Growth TL;DR by Kieran Flanagan 🤘SVP Marketing at HubSpot and Scott Tousley
8. The Prof G Show by Scott Galloway
9. Leveling Up by Eric Siu ✓
10. The Marketing Millennials by Daniel Murray
11. Inside Intercom
12. How I Built This by Guy Raz

Conversation Optimization Tools

A/B testing & Multivariate Testing Tools

These are must-have tools to run tests on your site. 

Optimizely – The biggest player in the market. Fun fact: It was used by both the Obama and Romney campaigns during the last US elections.

VWO – Easy to use and powerful tool for all your A/B testing needs.

Adobe Target – Adobe Target is an enterprise testing tool that does a great job of leveraging a visitor-based metric system. They’re one of the most popular enterprise tools out there.

ChangeAgain.me – ChangeAgain.me provides a visual interface to Google Experiments for A/B Testing.

Conductrics – Conductrics is an advanced tool that offers methods from AB Testing blended with Machine Learning to deliver optimal experiences, for each user, automatically.

Convert.com – Convert.com offers “affordable enterprise testing and personalization.

Marketizator – Marketizator is another new player in the testing tool market. They position themselves as a sort of all in one optimization tool: pop-ups, on-page surveys, A/B testing, personalization, segmentation.

Maxymiser – Maxymiser is a powerful tool, one of the more expensive enterprise tools out there.

SiteSpect – SiteSpect is a testing tool that uses a proxy server, so it avoids many of the client-side problems and retains the robustness of server-side tools.

Heatmap & scrollmap tracking

What do people do on your site? Where do they click? How far down do they scroll? What gets noticed and what gets ignored? These tools will give you the answers. 

SessionCam – my top recommendation.

Clicktale – A bit on the expensive side, but really good.

Mouseflow – Clickmaps, heatmaps, scrollmaps, recorded user sessions – you name it.

Inspectlet – The budget-friendliest option among these.

HotJar – HotJar does (almost) everything. In addition to their targeted polls, they also offer funnel tracking, session cams, heat maps, and more.

Lucky Orange – Lucky Orange offers an “All-in-One Conversion Optimization Suite,” including analytics, recordings, live chat, heatmaps, funnel analysis, form analytics, and polls.

Usability testing

Usability testing is the black horse of boosting conversions. If your site is difficult to use or hard to understand (means it has usability problems), it will result in poor conversions. These tools help you figure it out 

UserTesting.com – Probably the biggest marketplace to finder testers.

Open Hallway – I like their monthly fixed fee option where you can do as many tests per month as you like. You can also recruit users from the marketplace.

TryMyUI – For $99 dollars you can have as many people as you want to be part of a usability test (when you recruit your own testers). They also offer an AI solution for session replay videos called Stream.

Ethnio – Recruit your own testers from website visitors. Very useful for recruiting testers.

Analytics tools

You need data to make the right decisions. 

Google Analytics is awesome when you know how to use it. Mandatory for everyone.

KISSmetrics – Google Analytics tells you what happened, KISSmetrics tells you who did it.

MixPanel – for hardcore analytics people. This is advanced level stuff. It can tell you anything, but you have to configure it yourself.

Heap Analytics – Heap Analytics automatically captures every user action in your web or iOS app and lets you measure it all after the fact.

Amplitude Analytics – A newer player in the analytics space, but quickly gaining traction. Popular for behavioral cohorting and tracking for correlative events. Great dashboard features.

Email marketing

Email marketing is the cornerstone of any successful marketing. These tools help you rock it.

GetResponse – I could not live without it. This is my go-to choice for email marketing. It’s amazingly good and better priced than its competition.

Aweber – I’ve used it in the past and I know a ton of people who use it as their email marketing software of choice.

Intercom – Intercom is a rapidly growing startup that positions itself as an all-in-one customer communications tool. You can use it for live chat, support, onboarding, email automation, customer database, lead generation, and education/documentation.

Shopping cart recovery

Shopping cart abandonment means the loss of a customer who is going through the check-out process of an online store. It’s widespread – abandonment rate is north of 72%. These tools help you convert some of those abandoners into buyers. 

Vero – Send emails to your customers based on their behavior. Can be used with any type of site.

Rejoiner – Built for online stores, it tracks shopping cart abandonment in real-time and helps recover sales

SeeWhy – Recover lost ecommerce sales by sending optimized email and social media messages to cart abandoners in real time.

CartRescuer – Another good one.

Bounce X – as part of their “Behavioral Marketing Cloud,” Bounce X offers a robust albeit expensive solution for behavioral email retargeting.

Landing page creation

If you do any type of promotions or advertising, you need landing pages. You can either hire the pros or use DIY landing page creator tools. 

Landing Page Makeover – when you want the conversions pros to build you a high-converting landing page. (Disclaimer: I’m involved and will probably work on your landing page).

Unbounce – Build, publish and test landing pages. The leader in DIY landing pages.

Lander – The newcomer on the scene. Super simple to quickly build pages, no cost for unlimited landing pages.

Survey tools

Tools for sending out surveys over email.

Google Docs surveys – I love the simplicity. Free.

TypeForm – Most beautiful surveys.

SurveyGizmo – One of the most common survey tools.

Qualtrics – the leader in market research for enterprise organizations.

Web traffic survey tools

Qualaroo – Qualaroo is still probably the best at what it does.

HotJar – HotJar is great because it includes so many other conversion research tools as well as triggered surveys.

WebEngage – Another one.

Real-time personalization

Evergage – Nice balance of features and price.

Monetate – Enterprise level tool, also does testing. Expensive.

Granify – eCommerce personalization using AI.

Perpetto – eCommerce personalization suite, from recommendation engines to cart abandonment and more.

Form analytics

Clicktale

Formisimo

Cross-browser and cross-device testing

Email testing 

Litmus

ReturnPath

Browser testing 

Cross Browser Testing

SauceLabs

Mobile devices 

Perfecto Mobile – Mobile Devices Testing

Device Anywhere

Mobile Emulators & Simulators

Open Device Lab – Grass roots community movement. Shared community pools of internet connected devices for testing purposes of web and app developers.

Mobile App Testing

Testlio

Screencasts

Camtasia Studio – I do all my tutorial videos and screencasts with Camtasia Studio. In fact I even use it for video editing. It’s awesome.

Web hosting and content delivery networks

Fast websites are crucial for high conversions. Here are web hosts and CDNs to use to speed up your site.

WP Engine – Web hosting made for WordPress. Blazing fast, fanatic support, stuff that dreams are made of.

LiquidWeb – shared hosting, dedicated hosting, cloud hosting, CDN. They have it all. If you need truly amazing support, they’re your choice.

Storm on Demand – the best priced cloud hosting service out there. Runs ConversionXL too. Amazing support.

MaxCDN – one of the more affordable CDNs. I use it on ConversionXL.

Cloudflare – Part CDN + part security service = Kickass.

Inscapsula – similar to Cloudflare, but has shown to offer a much better level of security / protection according to research.

Google mod_pagespeed – have your web host install this module onto your Apache web server.

Business Strategy

What is Business Strategy?

Business strategy focuses around how should the value be captured in the competitive landscape. It answers the question on how the business should compete? In other words how the business should achieve competitive advantage in its industry.

Competitive advantage can be defined as the value for customers that is greater than the cost of supplying and superior from competitors.

Business Strategy Types?

There are two types of business strategies to bring a competitive advantage:

  1. Cost Leadership Strategy – means to achieve the lowest cost possible vs. competitors while maintaining a quality that is acceptable to consumers
  2. Differentiation Strategy – means to create a unique value to the customers vs. competitors.

In reality one could apply these strategies standalone or in a hybrid mode according to the industry cycle stage and SWOT of the business.

Cost Leadership Strategy

The Cost Strategy usually means that the business seeks to make its products or provide its services at the lowest cost possible relative to its competitors while maintaining a quality and the value that is acceptable to consumers.

The techniques to achieve this are usually:

  • Lowering Input Costs, such as labor, raw materials. As an example a business my outsource some of the processes to lower the labor cost.
  • Economy of Scale, where costs drop significantly when producing multiple “goods” increases. For example, Amazon by investing in enormous warehouses to stock its inventory they achieved big scale economies in storage and distribution.
  • Economy of Scope, where efficiencies are gained from demand-side changes, such as increasing the scope of marketing and distribution by bundling two products together. (E.g. Fast-food brands bundled under the same facility taking advantage of the one distribution channel)
  • Know-how, having the staff knowledgeable and experienced may reduce trial and error and waste. Hence, the cost might end up lower.
  • Segmentation is to identify a smaller segment of the market that can be served at lower cost, where competition is not serving this segment well.

Differentiation Strategy

The Differentiation Strategy means to create a unique value to the customers that is perceived by the customer to worth a price premium.

One can create unique value to customers by having superior:

  1. Characteristic of the product, such as advanced technology (e.g Tesla), high-quality ingredients or components (e.g. Apple), product features, user experience (e.g. Uber) , superior delivery time (e.g. UPS), customization (e.g. Shopify) etc.
  2. Customer relationship, such as customer service and responsiveness (e.g. Amazon)
  3. Brand Reputation where emotional perceived value is high (e.g. Airbnb)
  4. Blue Ocean Strategy where a new market space is defined where competition is minimized rather than operating in high competitive space as red ocean. Blue ocean strategy requires doing things in a new way or/and delivering a leap in value to customers. For example

Read Related Blogs

Product UX

There are many philosophies around how to evaluate a good product design.

I like to quote 2 sources of inspiration:

  • The UX Pyramid:
  • 8 Steps of an Intuitive Design from Everett McKay book that in my mind fits in the Conveniency/Pleasurable steps above.

The way I think about user experience and design is in 3 folds (in priority order):

  1. It has to be functional by solving the customer problem in a reliable way
  2. The experience is intuitive by being able to complete the task without reasoning, experimenting, documentation, training or memorization, and
  3. It is a delight to use it.

Readings

  1. Heuristics and Biases: “Thinking Fast & Slow”, by Daniel Kahneman
  2. Presenting and clarity of thought: “The Pyramid Principle” by Barbara Minto
  3. Culture and principles: “Good to Great” by Jim Collins
  4. Marketing and the role of Product “How Brands Grow” by Byron Sharp
  5. Predictably Irrational, by Dan Ariely
  6. Don’t Make Me Think, by Steve Krug
  7. The Design of Everyday Things, by Don Norman
  8. The Lean Startup, by Eric Ries
  9. Crossing the Chasm, by Geoffrey Moore
  10. Tuned In, by Craig Stull, David Scott, and Phil Myers
  11. Blue Ocean Strategy, by Renée Mauborgne and W. Chan Kim
  12. Freakonomics, by Stephen J. Dubner and Steven Levitt
  13. Hooked: How to Build Habit-Forming Products, by Nir Eyal
  14. How to Measure Anything, Douglas W. Hubbard

More in detailed:

Book Author Description
Easiest way to change behaviour Peter Bregman  
Risk management http://riskwise.ca/risk-management-reading-list.html    
In Boundaries for Leaders Dr. Henry Cloud In Boundaries for Leaders, clinical psychologist and bestselling author Dr. Henry Cloud leverages his expertise of human behavior, neuroscience, and business leadership to explain how the best leaders set boundaries within their organizations–with their teams and with themselves–to improve performance and increase employee and customer satisfaction. In a voice that is motivating and inspiring, Dr. Cloud offers practical advice on how to manage teams, coach direct reports, and instill an organization with strong values and culture. Boundaries for Leaders: Take Charge of Your Business, Your Team, and Your Life is essential reading for executives and aspiring leaders who want to create successful companies with satisfied employees and customers, while becoming more resilient leaders themselves.
Thinking, Fast and Slow Daniel Kahnemann In the international bestseller, Thinking, Fast and Slow, Daniel Kahneman, the renowned psychologist and winner of the Nobel Prize in Economics, takes us on a groundbreaking tour of the mind and explains the two systems that drive the way we think. System 1 is fast, intuitive, and emotional; System 2 is slower, more deliberative, and more logical. The impact of overconfidence on corporate strategies, the difficulties of predicting what will make us happy in the future, the profound effect of cognitive biases on everything from playing the stock market to planning our next vacation―each of these can be understood only by knowing how the two systems shape our judgments and decisions. Engaging the reader in a lively conversation about how we think, Kahneman reveals where we can and cannot trust our intuitions and how we can tap into the benefits of slow thinking. He offers practical and enlightening insights into how choices are made in both our business and our personal lives―and how we can use different techniques to guard against the mental glitches that often get us into trouble. Winner of the National Academy of Sciences Best Book Award and the Los Angeles Times Book Prize and selected by The New York Times Book Review as one of the ten best books of 2011, Thinking, Fast and Slow is destined to be a classic.
The Lean Startup Eric Ries Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched. Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned professionals in a Fortune 500 boardroom. What they have in common is a mission to penetrate that fog of uncertainty to discover a successful path to a sustainable business. The Lean Startup approach fosters companies that are both more capital efficient and that leverage human creativity more effectively. Inspired by lessons from lean manufacturing, it relies on “validated learning,” rapid scientific experimentation, as well as a number of counter-intuitive practices that shorten product development cycles, measure actual progress without resorting to vanity metrics, and learn what customers really want. It enables a company to shift directions with agility, altering plans inch by inch, minute by minute. Rather than wasting time creating elaborate business plans, The Lean Startup offers entrepreneurs – in companies of all sizes – a way to test their vision continuously, to adapt and adjust before it’s too late. Ries provides a scientific approach to creating and managing successful startups in a age when companies need to innovate more than ever.
Blink Malcolm Gladwell Blink is a book about how we think without thinking, about choices that seem to be made in an instant-in the blink of an eye-that actually aren’t as simple as they seem. Why are some people brilliant decision makers, while others are consistently inept? Why do some people follow their instincts and win, while others end up stumbling into error? How do our brains really work-in the office, in the classroom, in the kitchen, and in the bedroom? And why are the best decisions often those that are impossible to explain to others? In Blink we meet the psychologist who has learned to predict whether a marriage will last, based on a few minutes of observing a couple; the tennis coach who knows when a player will double-fault before the racket even makes contact with the ball; the antiquities experts who recognize a fake at a glance. Here, too, are great failures of “blink”: the election of Warren Harding; “New Coke”; and the shooting of Amadou Diallo by police. Blink reveals that great decision makers aren’t those who process the most information or spend the most time deliberating, but those who have perfected the art of “thin-slicing”-filtering the very few factors that matter from an overwhelming number of variables.
The Design of Everyday Things Donald Norman Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. The fault, argues this ingenious—even liberating—book, lies not in ourselves, but in product design that ignores the needs of users and the principles of cognitive psychology. The problems range from ambiguous and hidden controls to arbitrary relationships between controls and functions, coupled with a lack of feedback or other assistance and unreasonable demands on memorization. The Design of Everyday Things shows that good, usable design is possible. The rules are simple: make things visible, exploit natural relationships that couple function and control, and make intelligent use of constraints. The goal: guide the user effortlessly to the right action on the right control at the right time. In this entertaining and insightful analysis, cognitive scientist Don Norman hails excellence of design as the most important key to regaining the competitive edge in influencing consumer behavior. Now fully expanded and updated, with a new introduction by the author, The Design of Everyday Things is a powerful primer on how—and why—some products satisfy customers while others only frustrate them.
Hooked Nir Eyal How do successful companies create products people can’t put down? Why do some products capture widespread attention while others flop? What makes us engage with certain products out of sheer habit? Is there a pattern underlying how technologies hook us? Nir Eyal answers these questions (and many more) by explaining the Hook Model—a four-step process embedded into the products of many successful companies to subtly encourage customer behavior. Through consecutive “hook cycles,” these products reach their ultimate goal of bringing users back again and again without depending on costly advertising or aggressive messaging. Hooked is based on Eyal’s years of research, consulting, and practical experience. He wrote the book he wished had been available to him as a start-up founder—not abstract theory, but a how-to guide for building better products. Hooked is written for product managers, designers, marketers, start-up founders, and anyone who seeks to understand how products influence our behavior.
Don’t Make Me Think, Revisited Steve Krug Since Don’t Make Me Think was first published in 2000, hundreds of thousands of Web designers and developers have relied on usability guru Steve Krug’s guide to help them understand the principles of intuitive navigation and information design. Witty, commonsensical, and eminently practical, it’s one of the best-loved and most recommended books on the subject. Now Steve returns with fresh perspective to reexamine the principles that made Don’t Make Me Think a classic–with updated examples and a new chapter on mobile usability. And it’s still short, profusely illustrated…and best of all–fun to read. If you’ve read it before, you’ll rediscover what made Don’t Make Me Think so essential to Web designers and developers around the world. If you’ve never read it, you’ll see why so many people have said it should be required reading for anyone working on Web sites.
Predictably Irrational Dan Ariely Why do our headaches persist after we take a one-cent aspirin but disappear when we take a fifty-cent aspirin? Why do we splurge on a lavish meal but cut coupons to save twenty-five cents on a can of soup? When it comes to making decisions in our lives, we think we’re making smart, rational choices. But are we? In this newly revised and expanded edition of the groundbreaking New York Times bestseller, Dan Ariely refutes the common assumption that we behave in fundamentally rational ways. From drinking coffee to losing weight, from buying a car to choosing a romantic partner, we consistently overpay, underestimate, and procrastinate. Yet these misguided behaviors are neither random nor senseless. They’re systematic and predictable—making us predictably irrational.
Zero to One: Notes on Start Ups, or How to Build the Future Peter Thiel If you want to build a better future, you must believe in secrets. The great secret of our time is that there are still uncharted frontiers to explore and new inventions to create. In Zero to One, legendary entrepreneur and investor Peter Thiel shows how we can find singular ways to create those new things. Thiel begins with the contrarian premise that we live in an age of technological stagnation, even if we’re too distracted by shiny mobile devices to notice. Information technology has improved rapidly, but there is no reason why progress should be limited to computers or Silicon Valley. Progress can be achieved in any industry or area of business. It comes from the most important skill that every leader must master: learning to think for yourself. Doing what someone else already knows how to do takes the world from 1 to n, adding more of something familiar. But when you do something new, you go from 0 to 1. The next Bill Gates will not build an operating system. The next Larry Page or Sergey Brin won’t make a search engine. Tomorrow’s champions will not win by competing ruthlessly in today’s marketplace. They will escape competition altogether, because their businesses will be unique. Zero to One presents at once an optimistic view of the future of progress in America and a new way of thinking about innovation: it starts by learning to ask the questions that lead you to find value in unexpected places.
Freakonomics Stephen J. Dubner and Steven Levitt Which is more dangerous, a gun or a swimming pool? What do schoolteachers and sumo wrestlers have in common? How much do parents really matter? These may not sound like typical questions for an economist to ask. But Steven D. Levitt is not a typical economist. He studies the riddles of everyday life—from cheating and crime to parenting and sports—and reaches conclusions that turn conventional wisdom on its head. Freakonomics is a groundbreaking collaboration between Levitt and Stephen J. Dubner, an award-winning author and journalist. They set out to explore the inner workings of a crack gang, the truth about real estate agents, the secrets of the Ku Klux Klan, and much more. Through forceful storytelling and wry insight, they show that economics is, at root, the study of incentives—how people get what they want or need, especially when other people want or need the same thing.
Quiet: The Power of Introverts In A World That Can’t Stop Talking Susan Cain At least one-third of the people we know are introverts. They are the ones who prefer listening to speaking; who innovate and create but dislike self-promotion; who favor working on their own over working in teams. It is to introverts—Rosa Parks, Chopin, Dr. Seuss, Steve Wozniak—that we owe many of the great contributions to society. In Quiet, Susan Cain argues that we dramatically undervalue introverts and shows how much we lose in doing so. She charts the rise of the Extrovert Ideal throughout the twentieth century and explores how deeply it has come to permeate our culture. She also introduces us to successful introverts—from a witty, high-octane public speaker who recharges in solitude after his talks, to a record-breaking salesman who quietly taps into the power of questions. Passionately argued, superbly researched, and filled with indelible stories of real people, Quiet has the power to permanently change how we see introverts and, equally important, how they see themselves.
Lean In: Women, Work, and the Will to Lead Sheryl Sandberg Influence, the classic book on persuasion, explains the psychology of why people say “yes”—and how to apply these understandings. Dr. Robert Cialdini is the seminal expert in the rapidly expanding field of influence and persuasion. His thirty-five years of rigorous, evidence-based research along with a three-year program of study on what moves people to change behavior has resulted in this highly acclaimed book. You’ll learn the six universal principles, how to use them to become a skilled persuader—and how to defend yourself against them. Perfect for people in all walks of life, the principles of Influence will move you toward profound personal change and act as a driving force for your success.
The Signal and the Noise: Why So Many Predictions Fail–but Some Don’t Nate Silver Nate Silver built an innovative system for predicting baseball performance, predicted the 2008 election within a hair’s breadth, and became a national sensation as a blogger—all by the time he was thirty. He solidified his standing as the nation’s foremost political forecaster with his near perfect prediction of the 2012 election. Silver is the founder and editor in chief of FiveThirtyEight.com. Drawing on his own groundbreaking work, Silver examines the world of prediction, investigating how we can distinguish a true signal from a universe of noisy data. Most predictions fail, often at great cost to society, because most of us have a poor understanding of probability and uncertainty. Both experts and laypeople mistake more confident predictions for more accurate ones. But overconfidence is often the reason for failure. If our appreciation of uncertainty improves, our predictions can get better too. This is the “prediction paradox”: The more humility we have about our ability to make predictions, the more successful we can be in planning for the future. In keeping with his own aim to seek truth from data, Silver visits the most successful forecasters in a range of areas, from hurricanes to baseball, from the poker table to the stock market, from Capitol Hill to the NBA. He explains and evaluates how these forecasters think and what bonds they share. What lies behind their success? Are they good—or just lucky? What patterns have they unraveled? And are their forecasts really right? He explores unanticipated commonalities and exposes unexpected juxtapositions. And sometimes, it is not so much how good a prediction is in an absolute sense that matters but how good it is relative to the competition. In other cases, prediction is still a very rudimentary—and dangerous—science. Silver observes that the most accurate forecasters tend to have a superior command of probability, and they tend to be both humble and hardworking. They distinguish the predictable from the unpredictable, and they notice a thousand little details that lead them closer to the truth. Because of their appreciation of probability, they can distinguish the signal from the noise. With everything from the health of the global economy to our ability to fight terrorism dependent on the quality of our predictions, Nate Silver’s insights are an essential read.
Inspired: How to Build Products Customers Love Marty Cagan “Why do some products make the leap to greatness while others do not? Creating inspiring products begins with discovering a product that is valuable, usable, and feasible. If you can not do this, then it s not worth building anything. – How do you decide which product opportunities to pursue? – How do you get evidence that the product you are going to ask your engineering team to build will be successful? – How do you identify the minimal possible product that will be successful? – How do you manage the often conflicting demands of company execs, customers, sales, marketing, engineering, design, and more? – How can you adapt Agile methods for commercial product environments? Product management expert Marty Cagan answers these questions and hundreds more as he shares lessons learned, techniques, and best practices from working for and with some of the most successful companies in the high-tech industry. You will find that there s a very big difference between how the very best companies create products and all the rest. “
Influence Robert B Cialdini Influence, the classic book on persuasion, explains the psychology of why people say “yes”—and how to apply these understandings. Dr. Robert Cialdini is the seminal expert in the rapidly expanding field of influence and persuasion. His thirty-five years of rigorous, evidence-based research along with a three-year program of study on what moves people to change behavior has resulted in this highly acclaimed book. You’ll learn the six universal principles, how to use them to become a skilled persuader—and how to defend yourself against them. Perfect for people in all walks of life, the principles of Influence will move you toward profound personal change and act as a driving force for your success.
The Hard Thing About Hard Things Ben Horowitz Ben Horowitz, cofounder of Andreessen Horowitz and one of Silicon Valley’s most respected and experienced entrepreneurs, offers essential advice on building and running a startup—practical wisdom for managing the toughest problems business school doesn’t cover, based on his popular ben’s blog. While many people talk about how great it is to start a business, very few are honest about how difficult it is to run one. Ben Horowitz analyzes the problems that confront leaders every day, sharing the insights he’s gained developing, managing, selling, buying, investing in, and supervising technology companies. A lifelong rap fanatic, he amplifies business lessons with lyrics from his favorite songs, telling it straight about everything from firing friends to poaching competitors, cultivating and sustaining a CEO mentality to knowing the right time to cash in. Filled with his trademark humor and straight talk, The Hard Thing About Hard Things is invaluable for veteran entrepreneurs as well as those aspiring to their own new ventures, drawing from Horowitz’s personal and often humbling experiences.
Outliers Malcolm Gladwell In this stunning new book, Malcolm Gladwell takes us on an intellectual journey through the world of “outliers”–the best and the brightest, the most famous and the most successful. He asks the question: what makes high-achievers different? His answer is that we pay too much attention to what successful people are like, and too little attention to where they are from: that is, their culture, their family, their generation, and the idiosyncratic experiences of their upbringing. Along the way he explains the secrets of software billionaires, what it takes to be a great soccer player, why Asians are good at math, and what made the Beatles the greatest rock band. Brilliant and entertaining, Outliers is a landmark work that will simultaneously delight and illuminate.
The Tipping Point Malcolm Gladwell Another Gladwell book, this is one of his best for business. Describes how a product, idea, etc. goes from a few people to become a mainstream, widely adopted item. Tipping point refers to that point in the process when virality happens. Probably one of the best explanations of how something goes viral.
Delivering Happiness Tony Hsieh Salespeople, consultants, managers, executives, entrepreneurs. . . Influence is a crucial tool for absolutely anyone seeking success and prosperity. But how can everyday people actually become more influential? Maximum Influence unlocks the secrets of the master influencers. Now in an all-new edition, the book combines scientific research with real-world studies, presenting the most authoritative and effective arsenal of persuasion techniques ever. Author and renowned expert Kurt Mortensen reveals the 12 Laws of Persuasion, explaining why each law works, how to use it, and what to avoid. You will learn about the law of dissonance, the law of contrast, the law of expectation–and nine other proven principles that consciously and unconsciously propel people to act. You will also discover how to: 1) Read anyone instantly; 2) Get people to trust you instinctively; 3) Change minds easily; 4) And convince anyone to give you almost anything. With new case studies and cutting-edge influencing techniques, this is the ultimate guide to the art and science of getting exactly what you want–when you want.
Creativity, Inc. Ed Catmull From Ed Catmull, co-founder (with Steve Jobs and John Lasseter) of Pixar Animation Studios, the Academy Award–winning studio behind Inside Out and Toy Story, comes an incisive book about creativity in business and leadership—sure to appeal to readers of Daniel Pink, Tom Peters, and Chip and Dan Heath. Fast Company raves that Creativity, Inc. “just might be the most thoughtful management book ever.”
Chaos James Gleick A work of popular science in the tradition of Stephen Hawking and Carl Sagan, this 20th-anniversary edition of James Gleick’s groundbreaking bestseller Chaos introduces a whole new readership to chaos theory, one of the most significant waves of scientific knowledge in our time. From Edward Lorenz’s discovery of the Butterfly Effect, to Mitchell Feigenbaum’s calculation of a universal constant, to Benoit Mandelbrot’s concept of fractals, which created a new geometry of nature, Gleick’s engaging narrative focuses on the key figures whose genius converged to chart an innovative direction for science. In Chaos, Gleick makes the story of chaos theory not only fascinating but also accessible to beginners, and opens our eyes to a surprising new view of the universe.
Crucial Conversations Patterson, Grenny, McMillan, and Switzler The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: 1) Prepare for high-stakes situations; 2) Transform anger and hurt feelings into powerful dialogue; 3) Make it safe to talk about almost anything; 4) Be persuasive, not abrasive.
How Google Works Eric Schmidt Google Executive Chairman and ex-CEO Eric Schmidt and former SVP of Products Jonathan Rosenberg came to Google over a decade ago as proven technology executives. At the time, the company was already well-known for doing things differently, reflecting the visionary–and frequently contrarian–principles of founders Larry Page and Sergey Brin. If Eric and Jonathan were going to succeed, they realized they would have to relearn everything they thought they knew about management and business. Today, Google is a global icon that regularly pushes the boundaries of innovation in a variety of fields. HOW GOOGLE WORKS is an entertaining, page-turning primer containing lessons that Eric and Jonathan learned as they helped build the company. The authors explain how technology has shifted the balance of power from companies to consumers, and that the only way to succeed in this ever-changing landscape is to create superior products and attract a new breed of multifaceted employees whom Eric and Jonathan dub “smart creatives.” Covering topics including corporate culture, strategy, talent, decision-making, communication, innovation, and dealing with disruption, the authors illustrate management maxims (“Consensus requires dissension,” “Exile knaves but fight for divas,” “Think 10X, not 10%”) with numerous insider anecdotes from Google’s history, many of which are shared here for the first time. In an era when everything is speeding up, the best way for businesses to succeed is to attract smart-creative people and give them an environment where they can thrive at scale. HOW GOOGLE WORKS explains how to do just that.
Made to Stick Chip Heath & Dan Heath Why do some ideas thrive while others die? And how do we improve the chances of worthy ideas? In Made to Stick, accomplished educators and idea collectors Chip and Dan Heath tackle head-on these vexing questions. Inside, the brothers Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the “human scale principle,” using the “Velcro Theory of Memory,” and creating “curiosity gaps.”
Maximum Influence Kurt W. Mortenson Salespeople, consultants, managers, executives, entrepreneurs. . . Influence is a crucial tool for absolutely anyone seeking success and prosperity. But how can everyday people actually become more influential? Maximum Influence unlocks the secrets of the master influencers. Now in an all-new edition, the book combines scientific research with real-world studies, presenting the most authoritative and effective arsenal of persuasion techniques ever. Author and renowned expert Kurt Mortensen reveals the 12 Laws of Persuasion, explaining why each law works, how to use it, and what to avoid. You will learn about the law of dissonance, the law of contrast, the law of expectation-and nine other proven principles that consciously and unconsciously propel people to act. You will also discover how to: 1) Read anyone instantly; 2) Get people to trust you instinctively; 3) Change minds easily; 4) And convince anyone to give you almost anything. With new case studies and cutting-edge influencing techniques, this is the ultimate guide to the art and science of getting exactly what you want–when you want.
On Writing Stephen King Immensely helpful and illuminating to any aspiring writer, this special edition of Stephen King’s critically lauded, million-copy bestseller shares the experiences, habits, and convictions that have shaped him and his work. “Long live the King” hailed Entertainment Weekly upon publication of Stephen King’s On Writing. Part memoir, part master class by one of the bestselling authors of all time, this superb volume is a revealing and practical view of the writer’s craft, comprising the basic tools of the trade every writer must have. King’s advice is grounded in his vivid memories from childhood through his emergence as a writer, from his struggling early career to his widely reported, near-fatal accident in 1999—and how the inextricable link between writing and living spurred his recovery. Brilliantly structured, friendly and inspiring, On Writing will empower and entertain everyone who reads it—fans, writers, and anyone who loves a great story well told.
Turn The Ship Around!: A True Story of Turning Followers Into Leaders David Marquet Since Turn the Ship Around! was published in 2013, hundreds of thousands of readers have been inspired by former Navy captain David Marquet’s true story. Many have applied his insights to their own organizations, creating workplaces where everyone takes responsibility for his or her actions, where followers grow to become leaders, and where happier teams drive dramatically better results. Marquet was a Naval Academy graduate and an experienced officer when selected for submarine command. Trained to give orders in the traditional model of “know all–tell all” leadership, he faced a new wrinkle when he was shifted to the Santa Fe, a nuclear-powered submarine. Facing the high-stress environment of a sub where there’s little margin for error, he was determined to reverse the trends he found on the Santa Fe: poor morale, poor performance, and the worst retention rate in the fleet. Almost immediately, Marquet ran into trouble when he unknowingly gave an impossible order, and his crew tried to follow it anyway. When he asked why, the answer was: “Because you told me to.” Marquet realized that while he had been trained for a different submarine, his crew had been trained to do what they were told—a deadly combination. That’s when Marquet flipped the leadership model on its head and pushed for leadership at every level. Turn the Ship Around! reveals how the Santa Fe skyrocketed from worst to first in the fleet by challenging the U.S. Navy’s traditional leader-follower approach. Struggling against his own instincts to take control, he instead achieved the vastly more powerful model of giving control to his subordinates, and creating leaders. Before long, each member of Marquet’s crew became a leader and assumed responsibility for everything he did, from clerical tasks to crucial combat decisions. The crew became completely engaged, contributing their full intellectual capacity every day. The Santa Fe set records for performance, morale, and retention. And over the next decade, a highly disproportionate number of the officers of the Santa Fe were selected to become submarine commanders. Whether you need a major change of course or just a tweak of the rudder, you can apply Marquet’s methods to turn your own ship around.
What Got You Here Won’t Get You There: How Successful People Become Even More Successful Marshall Goldsmith America’s most sought-after executive coach shows how to climb the last few rungs of the ladder. The corporate world is filled with executives, men and women who have worked hard for years to reach the upper levels of management. They’re intelligent, skilled, and even charismatic. But only a handful of them will ever reach the pinnacle — and as executive coach Marshall Goldsmith shows in this book, subtle nuances make all the difference. These are small “transactional flaws” performed by one person against another (as simple as not saying thank you enough), which lead to negative perceptions that can hold any executive back. Using Goldsmith’s straightforward, jargon-free advice, it’s amazingly easy behavior to change.
Winning Jack Welch & Suzy Welch Jack Welch knows how to win. During his forty-year career at General Electric, he led the company to year-after-year success around the globe, in multiple markets, against brutal competition. His honest, be-the-best style of management became the gold standard in business, with his relentless focus on people, teamwork, and profits. Welch has written a philosophical and pragmatic book that is destined to become the bible of business for generations to come. It clearly lays out the answers to the most difficult and important questions people face both on and off the job. Welch’s optimistic, no excuses, get-it-done mind-set is riveting. Packed with personal anecdotes and written in Jack’s distinctive no b.s. voice, Winning is a great read and a great business book.
Deep Work: Rules for Focused Success in a Distracted World Cal Newport Deep work is the ability to focus without distraction on a cognitively demanding task. It’s a skill that allows you to quickly master complicated information and produce better results in less time. Deep work will make you better at what you do and provide the sense of true fulfillment that comes from craftsmanship. In short, deep work is like a super power in our increasingly competitive twenty-first century economy. And yet, most people have lost the ability to go deep-spending their days instead in a frantic blur of e-mail and social media, not even realizing there’s a better way. In DEEP WORK, author and professor Cal Newport flips the narrative on impact in a connected age. Instead of arguing distraction is bad, he instead celebrates the power of its opposite. Dividing this book into two parts, he first makes the case that in almost any profession, cultivating a deep work ethic will produce massive benefits. He then presents a rigorous training regimen, presented as a series of four “rules,” for transforming your mind and habits to support this skill. A mix of cultural criticism and actionable advice, DEEP WORK takes the reader on a journey through memorable stories — from Carl Jung building a stone tower in the woods to focus his mind, to a social media pioneer buying a round-trip business class ticket to Tokyo to write a book free from distraction in the air — and no-nonsense advice, such as the claim that most serious professionals should quit social media and that you should practice being bored. DEEP WORK is an indispensable guide to anyone seeking focused success in a distracted world.
Start with Why Simon Sinek The inspiring, life-changing bestseller by the author of LEADERS EAT LAST and TOGETHER IS BETTER. In 2009, Simon Sinek started a movement to help people become more inspired at work, and in turn inspire their colleagues and customers. Since then, millions have been touched by the power of his ideas, including more than 28 million who’ve watched his TED Talk based on START WITH WHY — the third most popular TED video of all time. Sinek starts with a fundamental question: Why are some people and organizations more innovative, more influential, and more profitable than others? Why do some command greater loyalty from customers and employees alike? Even among the successful, why are so few able to repeat their success over and over? People like Martin Luther King Jr., Steve Jobs, and the Wright Brothers had little in common, but they all started with WHY. They realized that people won’t truly buy into a product, service, movement, or idea until they understand the WHY behind it. START WITH WHY shows that the leaders who’ve had the greatest influence in the world all think, act, and communicate the same way — and it’s the opposite of what everyone else does. Sinek calls this powerful idea The Golden Circle, and it provides a framework upon which organizations can be built, movements can be led, and people can be inspired. And it all starts with WHY.
Beyond Entrepreneurship James Collins & William C. Lazier This work provides entrepreneurs with building blocks to help their companies sustain high performance, play a leadership role in their industries, and remain successful for generations. Readers will discover the five key elements involved in guiding a company to lasting success, a blueprint for managing a thriving company, and plenty of real-world examples.
Competing on Analytics: The New Science of Winning Thomas H. Davenport You have more information at hand about your business environment than ever before. But are you using it to “out-think” your rivals? If not, you may be missing out on a potent competitive tool. In Competing on Analytics: The New Science of Winning, Thomas H. Davenport and Jeanne G. Harris argue that the frontier for using data to make decisions has shifted dramatically. Certain high-performing enterprises are now building their competitive strategies around data-driven insights that in turn generate impressive business results. Their secret weapon? Analytics: sophisticated quantitative and statistical analysis and predictive modeling. Exemplars of analytics are using new tools to identify their most profitable customers and offer them the right price, to accelerate product innovation, to optimize supply chains, and to identify the true drivers of financial performance. A wealth of examples—from organizations as diverse as Amazon, Barclay’s, Capital One, Harrah’s, Procter & Gamble, Wachovia, and the Boston Red Sox—illuminate how to leverage the power of analytics.
Death by Meeting Patrick Lencioni In his latest page-turning work of business fiction, best-selling author Patrick Lencioni provides readers with another powerful and thought-provoking book, this one centered around a cure for the most painful yet underestimated problem of modern business: bad meetings. And what he suggests is both simple and revolutionary. Casey McDaniel, the founder and CEO of Yip Software, is in the midst of a problem he created, but one he doesn’t know how to solve. And he doesn’t know where or who to turn to for advice. His staff can’t help him; they’re as dumbfounded as he is by their tortuous meetings. Then an unlikely advisor, Will Peterson, enters Casey’s world. When he proposes an unconventional, even radical, approach to solving the meeting problem, Casey is just desperate enough to listen. As in his other books, Lencioni provides a framework for his groundbreaking model, and makes it applicable to the real world. Death by Meeting is nothing short of a blueprint for leaders who want to eliminate waste and frustration among their teams, and create environments of engagement and passion.
Designing Delivery: Rethinking IT in the Digital Service Economy Jeff Sussna Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers.
Disrupted: My Misadventure in the Start-Up Bubble Dan Lyons For twenty-five years Dan Lyons was a magazine writer at the top of his profession–until one Friday morning when he received a phone call: Poof. His job no longer existed. “I think they just want to hire younger people,” his boss at Newsweek told him. Fifty years old and with a wife and two young kids, Dan was, in a word, screwed. Then an idea hit. Dan had long reported on Silicon Valley and the tech explosion. Why not join it? HubSpot, a Boston start-up, was flush with $100 million in venture capital. They offered Dan a pile of stock options for the vague role of “marketing fellow.” What could go wrong? HubSpotters were true believers: They were making the world a better place … by selling email spam. The office vibe was frat house meets cult compound: The party began at four thirty on Friday and lasted well into the night; “shower pods” became hook-up dens; a push-up club met at noon in the lobby, while nearby, in the “content factory,” Nerf gun fights raged. Groups went on “walking meetings,” and Dan’s absentee boss sent cryptic emails about employees who had “graduated” (read: been fired). In the middle of all this was Dan, exactly twice the age of the average HubSpot employee, and literally old enough to be the father of most of his co-workers, sitting at his desk on his bouncy-ball “chair.” Mixed in with Lyons’s uproarious tale of his rise and fall at Hubspot is a trenchant analysis of the start-up world, a de facto conspiracy between those who start companies and those who fund them, a world where bad ideas are rewarded with hefty investments, where companies blow money lavishing perks on their post-collegiate workforces, and where everybody is trying to hang on just long enough to reach an IPO and cash out. With a cast of characters that includes devilish angel investors, fad-chasing venture capitalists, entrepreneurs and “wantrapreneurs,” bloggers and brogrammers, social climbers and sociopaths, Disrupted is a gripping and definitive account of life in the (second) tech bubble.
Epic Content Marketing: How to Tell a Different Story, Break through the Clutter, and Win More Customers by Marketing Less: How to Tell a Different Story, … and Win More Customers by Marketing Less Joe Pulizzi How do successful companies create products people can’t put down? Why do some products capture widespread attention while others flop? What makes us engage with certain products out of sheer habit? Is there a pattern underlying how technologies hook us? Nir Eyal answers these questions (and many more) by explaining the Hook Model—a four-step process embedded into the products of many successful companies to subtly encourage customer behavior. Through consecutive “hook cycles,” these products reach their ultimate goal of bringing users back again and again without depending on costly advertising or aggressive messaging. Hooked is based on Eyal’s years of research, consulting, and practical experience. He wrote the book he wished had been available to him as a start-up founder—not abstract theory, but a how-to guide for building better products. Hooked is written for product managers, designers, marketers, start-up founders, and anyone who seeks to understand how products influence our behavior.
Escape Velocity Geoffrey Moore InEscape Velocity Geoffrey A. Moore, author of the marketing masterwork Crossingthe Chasm, teaches twenty-first century enterprises how to overcome thepull of the past and reorient their organizations to meet a new era ofcompetition. The world’s leading high-tech business strategist, Moore connectsthe dots between bold strategies and effective execution, with an action planthat elucidates the link between senior executives and every other branch of acompany. For readers of Larry Bossidy’s Execution,Clay Christensen’s Innovator’s Solution, and Gary Vaynerchuck’sCrush It!, and for anyone aiming for the pinnacle of business success, EscapeVelocity is an irreplaceable roadmap to the top.
Everyday Bias: Identifying and Navigating Unconscious Judgments in Our Daily Lives Howard J. Ross From this fundamental truth, diversity expert Howard Ross explores the biases we each carry within us. Most people do not see themselves as biased towards people of different races or different genders. And yet in virtually every area of modern life disparities remain. Even in corporate America, which has for the most part embraced the idea of diversity as a mainstream idea, patterns of disparity remain rampant. Why? Breakthroughs in the cognitive and neurosciences give some idea why our results seem inconsistent with our intentions. Bias is natural to the human mind, a survival mechanism that is fundamental to our identity. And overwhelmingly it is unconscious. Incorporating anecdotes from today’s headlines alongside case studies from over 30 years as a nationally prominent diversity consultant, Ross help readers understand how unconscious bias impacts our day-to-day lives and particularly our daily work lives. And, he answers the question: “Is there anything we can do about it?” by providing examples of behaviors that the reader can engage in to disengage the impact of their own biases. With an added appendix that includes lessons for handling conflict and bias in the workplace, this book offers an invaluable resource for a broad audience, from individuals seeking to understand and confront their own biases to human resource professionals and business leaders determined to create more bias-conscious organizations in the belief that productivity, personal happiness, and social growth are possible if we first understand the widespread and powerful nature of the biases we don’t realize we have.
Expect to Win: 10 Proven Strategies for Thriving in the Workplace Carla Harris “Penned by an exceptionally bright woman whose ideas will enlighten you, brighten and brilliantly ignite vision in all who read it. Out of the matrix of her wisdom emerges a book that will revolutionize your life and may very well alter your thinking as we go into a new era of time. A must-read!”—Bishop T.D. Jakes, New York Times bestselling author of Reposition Yourself: Living Life Without Limits. Carla Harris, one of the most successful and respected women in business, shares advice, tips, and strategies for surviving in any workplace environment. While climbing the corporate ladder, Harris had her own missteps and celebrated numerous victories. She vowed that when she reached senior management, and people came to her for advice, she would provide them with the tools and strategies honed by her experience. Expect to Win is an inspirational must-read for anyone seeking battle-tested tools for fulfilling their true potential.
Getting to Yes: Negotiating Agreement Without Giving In Roger Fisher, William Ury, Bruce Patton Since its original publication nearly thirty years ago, Getting to Yes has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated and revised, it offers readers a straight- forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken.
High Output Management Andrew S. Grove “This is a user-friendly guide to the art and science of management from Andrew S. Grove, the president of America’s leading manufacturer of computer chips. Grove’s recommendations are equally appropriate for sales managers, accountants, consultants, and teachers–anyone whose job entails getting a group of people to produce something of value. Adapting the innovations that have made Intel one of America’s most successful corporations, High Output Management teaches you: what techniques and indicators you can use to make even corporate recruiting as precise and measurable as manufacturing. How to turn your subordinates and coworkers into members of highly productive team. How to motivate that team to attain peak performance every time. Combining conceptual elegance with a practical understanding of the real-life scenarios that managers encounter every day, High Output Management is one of those rare books that have the power to revolutionize the way we work.”
How Google Tests Software Whittaker, James A. 2012 Jolt Award finalist! Pioneering the Future of Software Test Do you need to get it right, too? Then, learn from Google. Legendary testing expert James Whittaker, until recently a Google testing leader, and two top Google experts reveal exactly how Google tests software, offering brand-new best practices you can use even if you’re not quite Google’s size…yet! Breakthrough Techniques You Can Actually Use Discover 100% practical, amazingly scalable techniques for analyzing risk and planning tests…thinking like real users…implementing exploratory, black box, white box, and acceptance testing…getting usable feedback…tracking issues…choosing and creating tools…testing “Docs & Mocks,” interfaces, classes, modules, libraries, binaries, services, and infrastructure…reviewing code and refactoring…using test hooks, presubmit scripts, queues, continuous builds, and more. With these techniques, you can transform testing from a bottleneck into an accelerator–and make your whole organization more productive!
Implementing Lean Software Development: From Concept to Cash Mary Poppendieck and Tom Poppendieck In 2003, Mary and Tom Poppendieck’s Lean Software Development introduced breakthrough development techniques that leverage Lean principles to deliver unprecedented agility and value. Now their widely anticipated sequel and companion guide shows exactly how to implement Lean software development, hands-on. This new book draws on the Poppendiecks’ unparalleled experience helping development organizations optimize the entire software value stream. You’ll discover the right questions to ask, the key issues to focus on, and techniques proven to work. The authors present case studies from leading-edge software organizations, and offer practical exercises for jumpstarting your own Lean initiatives. Implementing Lean Software Development is indispensable to anyone who wants more effective development processes–managers, project leaders, senior developers, and architects in enterprise IT and software companies alike.
Introduction to Algorithms Ronald L. Rivest Some books on algorithms are rigorous but incomplete; others cover masses of material but lack rigor. Introduction to Algorithms uniquely combines rigor and comprehensiveness. The book covers a broad range of algorithms in depth, yet makes their design and analysis accessible to all levels of readers. Each chapter is relatively self-contained and can be used as a unit of study. The algorithms are described in English and in a pseudocode designed to be readable by anyone who has done a little programming. The explanations have been kept elementary without sacrificing depth of coverage or mathematical rigor. The first edition became a widely used text in universities worldwide as well as the standard reference for professionals. The second edition featured new chapters on the role of algorithms, probabilistic analysis and randomized algorithms, and linear programming. The third edition has been revised and updated throughout. It includes two completely new chapters, on van Emde Boas trees and multithreaded algorithms, substantial additions to the chapter on recurrence (now called “Divide-and-Conquer”), and an appendix on matrices. It features improved treatment of dynamic programming and greedy algorithms and a new notion of edge-based flow in the material on flow networks. Many new exercises and problems have been added for this edition. The international paperback edition is no longer available; the hardcover is available worldwide.
Lean Analytics – use data to build a better start up faster Alistair Croll & Benajmin Yoskovitz Marc Andreesen once said that “markets that don’t exist don’t care how smart you are.” Whether you’re a startup founder trying to disrupt an industry, or an intrapreneur trying to provoke change from within, your biggest risk is building something nobody wants. Lean Analytics can help. By measuring and analyzing as you grow, you can validate whether a problem is real, find the right customers, and decide what to build, how to monetize it, and how to spread the word. Focusing on the One Metric That Matters to your business right now gives you the focus you need to move ahead–and the discipline to know when to change course. Written by Alistair Croll (Coradiant, CloudOps, Startupfest) and Ben Yoskovitz (Year One Labs, GoInstant), the book lays out practical, proven steps to take your startup from initial idea to product/market fit and beyond. Packed with over 30 case studies, and based on a year of interviews with over a hundred founders and investors, the book is an invaluable, practical guide for Lean Startup practitioners everywhere.
Mindset: The New Psychology of Success Carol Dweck After decades of research, world-renowned Stanford University psychologist Carol S. Dweck, Ph.D., discovered a simple but groundbreaking idea: the power of mindset. In this brilliant book, she shows how success in school, work, sports, the arts, and almost every area of human endeavor can be dramatically influenced by how we think about our talents and abilities. People with a fixed mindset—those who believe that abilities are fixed—are less likely to flourish than those with a growth mindset—those who believe that abilities can be developed. Mindset reveals how great parents, teachers, managers, and athletes can put this idea to use to foster outstanding accomplishment. In this edition, Dweck offers new insights into her now famous and broadly embraced concept. She introduces a phenomenon she calls false growth mindset and guides people toward adopting a deeper, truer growth mindset. She also expands the mindset concept beyond the individual, applying it to the cultures of groups and organizations. With the right mindset, you can motivate those you lead, teach, and love—to transform their lives and your own.
Only the Paranoid Survive Andy Grove Co-founder and longtime former CEO of Intel shows how you need to keep changing to survive. Good outline of the disruptive nature of technology and how to stay or get ahead of the disruptions.
Originals: How Non-Conformists Move the World Adam Grant With Give and Take, Adam Grant not only introduced a landmark new paradigm for success but also established himself as one of his generation’s most compelling and provocative thought leaders. In Originals he again addresses the challenge of improving the world, but now from the perspective of becoming original: choosing to champion novel ideas and values that go against the grain, battle conformity, and buck outdated traditions. How can we originate new ideas, policies, and practices without risking it all? Using surprising studies and stories spanning business, politics, sports, and entertainment, Grant explores how to recognize a good idea, speak up without getting silenced, build a coalition of allies, choose the right time to act, and manage fear and doubt; how parents and teachers can nurture originality in children; and how leaders can build cultures that welcome dissent. Learn from an entrepreneur who pitches his start-ups by highlighting the reasons not to invest, a woman at Apple who challenged Steve Jobs from three levels below, an analyst who overturned the rule of secrecy at the CIA, a billionaire financial wizard who fires employees for failing to criticize him, and a TV executive who didn’t even work in comedy but saved Seinfeld from the cutting-room floor. The payoff is a set of groundbreaking insights about rejecting conformity and improving the status quo.
Persuasive Technology BJ Fogg Can computers change what you think and do? Can they motivate you to stop smoking, persuade you to buy insurance, or convince you to join the Army? “Yes, they can,” says Dr. B.J. Fogg, director of the Persuasive Technology Lab at Stanford University. Fogg has coined the phrase “Captology”(an acronym for computers as persuasive technologies) to capture the domain of research, design, and applications of persuasive computers.In this thought-provoking book, based on nine years of research in captology, Dr. Fogg reveals how Web sites, software applications, and mobile devices can be used to change people’s attitudes and behavior. Technology designers, marketers, researchers, consumers―anyone who wants to leverage or simply understand the persuasive power of interactive technology―will appreciate the compelling insights and illuminating examples found inside. Persuasive technology can be controversial―and it should be. Who will wield this power of digital influence? And to what end? Now is the time to survey the issues and explore the principles of persuasive technology, and B.J. Fogg has written this book to be your guide.
Positioning: The Battle for Your Mind Al Ries The first book to deal with the problems of communicating to a skeptical, media-blitzed public, Positioning describes a revolutionary approach to creating a “position” in a prospective customer’s mind-one that reflects a company’s own strengths and weaknesses as well as those of its competitors. Ries and Trout provide many valuable case histories and penetrating analyses of some of the most phenomenal successes and failures in advertising history. Revised to reflect significant developments in the five years since its original publication, Positioning is required reading for anyone in business today.
Priceless: The Hidden Psychology Of Value William Poundstone In Priceless, bestselling author William Poundstone reveals the hidden psychology of value and explores how we react to the most pervasive persuader of all: price. Charting the burgeoning growth of price-consultants who advise retailers from Nike to Nokia, Poundstone shows how behavioural decision theory has revolutionised the pricing strategies of major corporations. Informed by fascinating behavioural experiments and packed with real-life examples, Priceless explains why prices are so important, and the tricks that companies use to sell their goods. It will prove indispensable to anyone who buys, sells, or negotiates.
Running Lean Ash Maurya We live in an age of unparalleled opportunity for innovation. We’re building more products than ever before, but most of them fail–not because we can’t complete what we set out to build, but because we waste time, money, and effort building the wrong product. What we need is a systematic process for quickly vetting product ideas and raising our odds of success. That’s the promise of Running Lean. In this inspiring book, Ash Maurya takes you through an exacting strategy for achieving a “product/market fit” for your fledgling venture, based on his own experience in building a wide array of products from high-tech to no-tech. Throughout, he builds on the ideas and concepts of several innovative methodologies, including the Lean Startup, Customer Development, and bootstrapping.
Science and Human Behaviour BF Skinner The psychology classic—a detailed study of scientific theories of human nature and the possible ways in which human behavior can be predicted and controlled—from one of the most influential behaviorists of the twentieth century and the author of Walden Two.
Simple Alan Siegel For decades, Alan Siegel and Irene Etzkorn have championed simplicity as a competitive advantage and a consumer right. Consulting with businesses and organizations around the world to streamline products, services, processes and communications, they have achieved dramatic results. In SIMPLE, the culmination of their work together, Siegel and Etzkorn show us how having empathy, striving for clarity, and distilling your message can reduce the distance between company and customer, hospital and patient, government and citizen-and increase your bottom line. Examining the best and worst practices of an array of organizations big and small-including the IRS, Google, Philips, Trader Joe’s, Chubb Insurance, and ING Direct, and many more-Siegel and Etzkorn recast simplicity as a mindset, a design aesthetic, and a writing technique. By exposing the overly complex things we encounter every day, SIMPLE reveals the reasons we allow confusion to persist, inspires us to seek clarity, and explores how social media is empowering consumers to demand simplicity. The next big idea in business is SIMPLE.
Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days Jake Knapp From three partners at Google Ventures, a unique five-day process for solving tough problems, proven at more than a hundred companies. Entrepreneurs and leaders face big questions every day: What’s the most important place to focus your effort, and how do you start? What will your idea look like in real life? How many meetings and discussions does it take before you can be sure you have the right solution? Now there’s a surefire way to answer these important questions: the sprint. Designer Jake Knapp created the five-day process at Google, where sprints were used on everything from Google Search to Google X. He joined Braden Kowitz and John Zeratsky at Google Ventures, and together they have completed more than a hundred sprints with companies in mobile, e-commerce, healthcare, finance, and more. A practical guide to answering critical business questions, Sprint is a book for teams of any size, from small startups to Fortune 100s, from teachers to nonprofits. It’s for anyone with a big opportunity, problem, or idea who needs to get answers today.
Steve Jobs Walter Isaacson Based on more than forty interviews with Steve Jobs conducted over two years—as well as interviews with more than 100 family members, friends, adversaries, competitors, and colleagues—Walter Isaacson has written a riveting story of the roller-coaster life and searingly intense personality of a creative entrepreneur whose passion for perfection and ferocious drive revolutionized six industries: personal computers, animated movies, music, phones, tablet computing, and digital publishing. Isaacson’s portrait touched millions of readers. At a time when America is seeking ways to sustain its innovative edge, Jobs stands as the ultimate icon of inventiveness and applied imagination. He knew that the best way to create value in the twenty-first century was to connect creativity with technology. He built a company where leaps of the imagination were combined with remarkable feats of engineering. Although Jobs cooperated with the author, he asked for no control over what was written. He put nothing off-limits. He encouraged the people he knew to speak honestly. He himself spoke candidly about the people he worked with and competed against. His friends, foes, and colleagues offer an unvarnished view of the passions, perfectionism, obsessions, artistry, devilry, and compulsion for control that shaped his approach to business and the innovative products that resulted. His tale is instructive and cautionary, filled with lessons about innovation, character, leadership, and values.
Strengths Finder Tom Rath Do you have the opportunity to do what you do best every day? Chances are, you don’t. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths. To help people uncover their talents, Gallup introduced the first version of its online assessment, StrengthsFinder, in 2001 which ignited a global conversation and helped millions to discover their top five talents. In its latest national bestseller, StrengthsFinder 2.0, Gallup unveils the new and improved version of its popular assessment, language of 34 themes, and much more (see below for details). While you can read this book in one sitting, you’ll use it as a reference for decades. Loaded with hundreds of strategies for applying your strengths, this new book and accompanying website will change the way you look at yourself–and the world around you–forever.
The Innovator’s Solution: Creating and Sustaining Successful Growth Clayton M. Christensen An innovation classic. From Steve Jobs to Jeff Bezos, Clay Christensen’s work continues to underpin today’s most innovative leaders and organizations. A seminal work on disruption—for everyone confronting the growth paradox. For readers of the bestselling The Innovator’s Dilemma—and beyond—this definitive work will help anyone trying to transform their business right now. In The Innovator’s Solution, Clayton Christensen and Michael Raynor expand on the idea of disruption, explaining how companies can and should become disruptors themselves. This classic work shows just how timely and relevant these ideas continue to be in today’s hyper-accelerated business environment. Christensen and Raynor give advice on the business decisions crucial to achieving truly disruptive growth and propose guidelines for developing your own disruptive growth engine. The authors identify the forces that cause managers to make bad decisions as they package and shape new ideas—and offer new frameworks to help create the right conditions, at the right time, for a disruption to succeed. This is a must-read for all senior managers and business leaders responsible for innovation and growth, as well as members of their teams. Based on in-depth research and theories tested in hundreds of companies across many industries, The Innovator’s Solution is a necessary addition to any innovation library—and an essential read for entrepreneurs and business builders worldwide.
The Principles of Product Development Flow: Second Generation Lean Product Development Donald G. Reinertsen …the dominant paradigm for managing product development is wrong. Not just a little wrong, but wrong to its very core. So begins Reinertsen in his meticulous examination of today’s product development practices. He carefully explains why invisible and unmanaged queues are the underlying root cause of poor product development performance. He shows why these queues form and how they undermine the speed, quality, and efficiency in product development. Then, he provides a roadmap for changing this. The Principles of Product Development Flow will forever change the way you think about product development. Reinertsen starts with the ideas of lean manufacturing but goes far beyond them, drawing upon ideas from telecommunications networks, transportation systems, computer operating systems and military doctrine. He combines a lucid explanation of the science behind flow with a rich set of practical approaches. This is another landmark book by one of the foremost experts on product development.
Theory of Human Motivation, A Abrahaam Maslow This is the article in which Maslow first presented his hierarchy of needs. It was first printed in his 1943 paper “A Theory of Human Motivation”. Maslow subsequently extended the idea to include his observations of humans’ innate curiosity. His theories parallel many other theories of human developmental psychology, some of which focus on describing the stages of growth in humans. Maslow described various needs and used the terms “Physiological, Safety, Belongingness and Love, Esteem, Self-Actualization and Self-Transcendence” needs to describe the pattern that human motivations generally move through. Maslow studied what he called exemplary people such as Albert Einstein, Jane Addams, Eleanor Roosevelt, and Frederick Douglass rather than mentally ill or neurotic people.
What Every BODY is Saying Joe Navarro Read this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to “speed-read” people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You’ll also learn how your body language can influence what your boss, family, friends, and strangers think of you. Filled with examples from Navarro’s professional experience, this definitive book offers a powerful new way to navigate your world.
Where Good Ideas Come From Steven Johnson The printing press, the pencil, the flush toilet, the battery–these are all great ideas. But where do they come from? What kind of environment breeds them? What sparks the flash of brilliance? How do we generate the breakthrough technologies that push forward our lives, our society, our culture? Steven Johnson’s answers are revelatory as he identifies the seven key patterns behind genuine innovation, and traces them across time and disciplines. From Darwin and Freud to the halls of Google and Apple, Johnson investigates the innovation hubs throughout modern time and pulls out the approaches and commonalities that seem to appear at moments of originality.
Thining in Bets Annier Duke A world champion poker player became product manager, orator, writer, etc. who tells how luck [just like in Poker] is a one of the factors in most outcomes. In the book she narrates how to be think like a poker player and calculate for risk and luck. https://www.amazon.com/Thinking-Bets-Making-Smarter-Decisions-ebook/dp/B074DG9LQF

More books recommendations that have strong ties to product management https://www.producttalk.org/2015/12/best-books-2015/